Control Panel

Click below to open the Control Panel.


Login

Control Panel FAQ

Login and Password Info
  • Login using the Control Panel password sent in the Password Summary Email
  • You can view your Email History by logging into your CLONE LINE Account
  • Open a Support Ticket if you need to reset the Control Panel password
e911
  • Important! You should immediately log into your Control Panel to enter your e911 info
  • If you move or change addresses, you must update your e911 info to match
  • End Users are responsible for keeping their e911 info current
Basic Features
  • Caller ID Blocking: Set outbound CID to Send, Private or Unknown
  • Do Not Disturb: Enable or Disable
  • Block Private Calls: Allow or Block calls from Private callers
  • Call Forwarding: Disable or Forward to a 10 digit number (no dashes or spaces)
  • Forward Busy/Unavailable: Control forwarding when your line is Busy
  • Failover: Automatically forward to VM or a 10 digit number (no dashes or spaces) when you lose power or internet
  • Telemarketer Block: Automatically blocks 10s of thousands of blacklisted telemarketer phone numbers
Voicemail
  • Enable or Disable your Voicemail mailbox
  • Change number of rings before Voicemail answers
  • Set your email delivery address for messages
  • Set your SMS notification address (must be full SMS address, not just a phone number)
  • Listen, download or delete mailbox messages
Preferences
  • Set your local Timezone and Time Display preference
  • Change your Control Panel password
  • If you forget this password, open a Support Ticket to request a reset
Call History
  • View, Search and Sort through your recent Call History
  • Download a specific month to spreadsheet format, for additional processing
Fax (Requires Fax Add-on)
  • Log into your Fax Number, not your Voice Number
  • Click the Phone Numbers tab, then the Fax Numbers subtab
  • Set your inbound fax to email delivery address
  • Send faxes by browsing for a PDF file, and entering a 10 digit number
  • Enable the "email to fax" feature, by authorizing email addresses
  • Be sure to remove address of people who leave your firm
  • View your sent fax history and completion status
SMS (Requires SMS Add-on)
  • Set your inbound SMS to email delivery address
  • Send SMS messages by entering a 10 digit number and your message
  • This feature is in BETA stage and not yet available on all numbers
Call Routes
  • Create a Call Route Type (Number) and enter a 10 digit number (no dashes or space) to redirect
  • Route inbound calls to Voicemail, Busy, or Disconnected message
  • Create outbound routes as well, to reroute calls to certain outside numbers
Devices
  • View your device registration as received by our servers
  • Verify that your device is registered, and that the IP is correct
Telemarketer Block
  • Enter a 10 digit number to recommend black listing
  • This submits the number to a 3rd party black list service
  • Only if enough users report the number, does it get black listed
  • To block a number immediately, create a Call Route (see separate section)
Simultaneous Ring
  • Ring All will ring your primary CLONE LINE phone, plus 1 outside number at the same time
  • Ring In Order will ring your primary CLONE LINE phone, plus 2 outside numbers in sequence
  • Set 5 seconds for each desired ring. Example, for 5 rings, set 25 seconds
  • Be sure to set the primary line and extra destinations to something great than 0
  • Enable Auto Answer to allow calls to come straight through
  • Disable Auto Answer to hear a Call Screening type feature