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Control Panel FAQ
- Login using the Control Panel password sent in the Password Summary Email
- If the email said to contact us, open a Support Ticket
- Important! You should immediately log into your Control Panel to enter your e911 info
- If you move or change addresses, you must update your e911 info to match
- End Users are responsible for keeping their e911 info current
- Account Details: View your SIP Username and Password
- DIDs List: View your phone numbers (DIDs)
- Edit DID: Changing the routing destination of your numbers
- Voice Mail: Set the active mailbox
- Dial Time Out: Set number of rings before sending to voicemail
- Caller ID Prefix: Add text to CID info routing through this DID
- SMS/MMS: If you have SMS/MMS activated, you can adjust your settings.
- CallerID Filtering List: View your filters
- Add a new Filter: Specify a 10 digit number to filter
- Routing: Set a destination for calls from that number
- Forward calls to another 10 digit number
- You can override the CallID or pass the original CID through
- Create a Hunt Group that rings up to 8 Extensions or outside numbers
- Extra Extensions are just $2.99/mo each
- You can also play a Recording to callers entering the Hunt Group
- DISA lets you call your number from outside, enter a PIN, then dial out
- DISA calls originate from your Clone Line number
- This can help keep your personal numbers hidden
- It can also let you work remotely, but appear to be in an office
- You'll need to create an IVR menu to reach DISA
- Don't mention the DISA feature in your IVR menu announcement
- Keep your DISA PIN a secret, and change it from time to time
- IVR menus let callers choose an Extension, Ring Group, etc
- Build a menu with one or more destinations
- Create a Recording that describes the choices to callers
- You can have hidden choices, like DISA, that you don't mention
- Extra Extensions are just $2.99/mo each
- Set custom Caller ID text for select phone numbers
- Queues are like a Ring Group, but with more options
- Play Announcement to Callers or Agents
- Set calls to ring in order, randomly, or simultaneously
- Always set a Max Wait Time of a few minutes, not Unlimited
- Upload your audio Recording files to the Control Panel
- Recordings can then be used throughout the control panel
- Use Recordings in IVR menus, Ring Groups, Queues, etc
- Ring Groups will ring multiple Extensions or other destinations
- Create Call Forwarding numbers to use in your Ring Group
- Unanswered calls will go to your designated Voicemail mailbox
- Enter an outside SIP URI, then use it in IVR menus, Ring Groups, etc
- This is an optional Add-on feature
- Send and Receive SMS/MMS messages using your Clone Line number
- It works similar to TEXT messaging on your cell phone
- Contact us if you'd like to enable this feature
- Create a 2 way "fork" in your call flow
- Setup Time Condition rules for holidays, business hours, special events
- Calls during a "matching" condition go to one destination
- Calls that don't match are sent to an alternat routing destination
- Great for home users too, sending late night calls to voicemail
- Set your Voicemail to Email delivery address
- View how many messages are waiting in your mailbox
- To access your mailbox, dial *97 to listen to and clear messages
- More mailbox features coming in the future
- View your Call History in great detail
- View graphs to help analyze patterns
- This is an optional Add-on feature
- Send and Receive PDF files as faxes
- View the completion status of your faxes
- Set your Fax to Email address
- Authorize email addresses that can send faxes
- Contact us if you'd like to enable this feature
