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General 3CX Walkthrough
Your specific system may vary, depending on version, network settings, etc.
There are many settings you will need to complete in order to configure a working 3CX system. But essentially, there are just 4 settings related to voiSip... username, password, port, server address. As long as those 4 things are entered correctly, you should get a good registration. But you may still need to configure additional 3CX settings, not to mention your firewall, router, ip phones, etc.
You can view your trunk registration status, as it appears from voiSip servers, by logging into the Feature Control Panel on our website. Then go to Features > Devices to view registration status.
NOTICE: A recent update of 3CX introduced a feature that might block Call Requests. In order to solve this you may need to go into 3CX, 3CX Management Console > Settings > Parameters > Customer Parameters tab, find "SEC_IGNORE_USER_AGENT" and remove "voip" from the Value Section. This should only apply to 3CX V15 SP4.
Let's begin...
ADD VOIP PROVIDER WIZARD
In the 3CX Phone System Portal, in the middle of the upper-part of the screen, click Add Voip Provider Wizard. Once there, enter the Name of the Provider. In this case, enter voiSip, and in the Provider list select Generic Voip Provider.
Click on continue, and configure the Voip Provider Details as follows:
SIP server hostname or IP: [enter any CLONE LINE server, see password summary email]
SIP Server port: 5060 [see password summary email for other port options]
Outbound proxy hostname or IP: [leave this blank]
Outbound proxy port (default is 5060): 5060 [set same as SIP Server port above]
Account details section, to complete this section according to the following:
External Number: [enter your 10 digit CLONE LINE phone number]
Authentication ID: [enter your 10 digit CLONE LINE phone number]
Authentication Password: [enter your SIP device password, see password email]
Maximum simultaneous calls: [leave blank, or set number of clone lines available]
CALL ROUTING
Now specify how calls from voiSip should be routed.
- End call
- Connect to Extension
- Connect to Queue
- Connect to Digital Receptionist
- Voicemail Box for extension
- Forward to Outside Number
OUTBOUND RULES
An outbound rule defines how an outbound call should be routed, based on who is making the call, the number that is being dialed, and the length of the number. At a minimum, set 10 and 11 digit standard dial patterns.
INBOUND RULES (create DID)
Click on the "Create DID‟ button in the 3CX Management Console in the toolbar.
Enter a name for the DID (for example Support or Reception).
Now enter the 10 digit DID number as it will appear in the SIP “to” header.
Now specify where you wish to direct calls made to this DID:
- End Call
- Connection to extension
- Connect to Queue/Ring Group
- Connect to Digital receptionist
- Voicemail box for extension
- Forward to outside number
- Send fax to email of extension
Be sure to make test calls inbound and outbound. Confirm that you get clear incoming and outgoing audio. Also test to make sure you can make "long duration" calls, of at least 15 or 20 minutes, since some firewalls may drop the UDP port at the 15 minute mark.
For other settings, please refer to 3CX support.
