Articles
Initial Troubleshooting Steps - Start Here First
Here are the 3 general troubleshooting steps you should perform when having difficulty.[This...
Blocking "Ghost" or "Phantom" calls from bogus numbers
Ghost or Phantom calls are not actual phone calls. They are the result of network probes and...
My inbound calls fail to ring in to my phones or pbx
Problem: My inbound calls often fail or go to voicemail. Background: If you can make...
My outbound calls fail, or ring out once then drop
Q: Why do my outbound calls fail? Or why do they ring briefly, then drop?A: This often indicates...
One way audio issues, or no audio at all.
If you experience calls with one-way audio, or no audio at all, here are some possible causes and...
Poor audio quality, especially outbound audio
Background InformationDigital (VoIP) phone services require high speed, low latency, internet.The...
Call or Call Audio drops after specific period of time
Background There may be situations where your calls seem to drop after a specific amount of...
